Support
Tel: 818-768-7764
E-Mail: Info@Legatorguitars.com
Sun Valley, CA, 91352
Support Available Mon-Friday 9am-5pm PST
Limited 2-Year Warranty & International Orders
What Kind of Warranty does Legator Offer?
This Limited Warranty is applicable to all Legator brand guitars purchased directly from Legator Guitars or an authorized Legator Guitars dealer.
Coverage:
Legator Guitars warrants this product to be free from defects in materials and workmanship under normal use for a period of two (2) years from the original date of purchase. This warranty covers manufacturing defects only and does not cover damage resulting from misuse, neglect, accidents, unauthorized repair, modification, or any other cause beyond normal wear and tear.
Warranty Claim Process:
To make a warranty claim, the original purchaser must provide proof of purchase (original sales receipt or invoice) along with a description of the issue and the serial number of the product. Please contact Legator Guitars or the authorized Legator dealer from whom the product was purchased to initiate the warranty claim process.
Repair or Replacement:
Upon verification of a valid warranty claim, Legator Guitars will, at its discretion, repair the defective product or replace it with a new or refurbished product of similar or equal value. Legator Guitars reserves the right to replace discontinued models with comparable models as deemed appropriate.
Shipping Costs:
The original purchaser is responsible for all shipping costs associated with sending the product to Legator Guitars or the authorized service center for warranty service. Legator Guitars will cover the return shipping costs for repaired or replaced products within the continental United States. For international customers, return shipping costs may vary.
Limitation of Liability:
To the extent permitted by law, Legator Guitars shall not be liable for any incidental or consequential damages arising from the use or inability to use the product, including but not limited to loss of profits, loss of data, or any other economic loss.
Exclusions:
This warranty does not cover:
Normal wear and tear, including but not limited to scratches, dents, and cosmetic damage.
Damage caused by improper storage, exposure to extreme temperatures or humidity, or environmental factors.
Damage resulting from misuse, abuse, accidents, or neglect.
Damage resulting from unauthorized repair or modification.
Products purchased from unauthorized dealers or resellers.
Non-Transferable:
This warranty is only valid for the original purchaser of the product and is non-transferable.
Governing Law:
This Limited Warranty is governed by the laws of the State of California, United States.
By purchasing a Legator Guitar, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Limited 2-Year Warranty. If you have any questions regarding this warranty, please contact Legator Guitars or your authorized Legator Guitars dealer.
Can I Order Legator Guitars Outside of the United States?
Thank you for your interest in Legator Guitars! We appreciate your support and enthusiasm for our products.
Please note that if you are ordering a Legator Guitar from outside the United States, you may be subject to additional duties, taxes, and VAT (Value Added Tax) upon delivery. These charges are imposed by your country's customs authority and are not included in the price of the product or the shipping cost. As the recipient of the order, you are responsible for paying any applicable duties, taxes, and VAT.
Furthermore, for orders placed in Europe, we kindly request that you go through a Musifacts Europe Authorized Legator Dealer. You can find a list of available Legator Dealers in Europe from our dealer page, or directly on the Musifacts EU website. Legator Guitars in the USA does not directly process orders for customers located in Europe. By purchasing through an authorized dealer, you can ensure a smooth and efficient transaction, as well as access to local support and service.
We understand that navigating international orders can be complex, and we are here to assist you with any questions or concerns you may have. Please feel free to reach out to us or your local authorized Legator dealer for assistance with your order.
Thank you for choosing Legator Guitars. We look forward to providing you with exceptional instruments and service.
What is your return policy?
We want you to be completely satisfied with your purchase from Legator Guitars. If for any reason you are not satisfied with your guitar ordered directly through Legator Guitars, you may return it within 14 days of the delivery date for a refund or exchange, subject to the terms and conditions below:
Eligibility:
To be eligible for a return, the guitar must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
Returns will not be accepted for guitars that show signs of wear, damage, or modification.
Initiating a Return:
To initiate a return, please contact Legator Guitars Customer Service at Info@legatorguitars.com within 14 days of the delivery date to obtain a return authorization (RA) number.
Please include your order number, reason for the return, and any relevant details in your return request.
Return Shipping:
You are responsible for all return shipping costs.
We recommend using a trackable shipping method and insuring the package for the full value of the item, as we are not responsible for lost or damaged returns.
Refunds and Exchanges:
Upon receipt and inspection of the returned guitar, we will issue a refund to the original form of payment or process an exchange for a different guitar of equal or lesser value, as requested.
Refunds will be processed within 5-7 business days of receiving the returned item.
Non-Returnable Items:
Custom orders, personalized guitars, and clearance items are not eligible for return or exchange unless defective or damaged upon receipt.
Manufacturer's Warranty:
This return policy is separate from any manufacturer's warranty that may apply to your guitar. Please refer to the warranty information provided with your guitar for details on warranty coverage and claims.
Authorized Dealer Purchases:
If you purchased your guitar through an authorized Legator dealer, please refer to their return policy for information on returns and exchanges. Legator Guitars' return policy applies only to guitars ordered directly through Legator Guitars.
By ordering a guitar directly through Legator Guitars, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this return policy.
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service at Info@legatorguitars.com.
Thank you for choosing Legator Guitars!
Legator Guitars - Terms and Conditions These Terms and Conditions ("Terms") govern your use of the Legator Guitars website (the "Site") and the purchase of products from Legator Guitars ("Legator," "we," "us," or "our"). By accessing the Site or purchasing products from Legator, you agree to be bound by these Terms. Please read these Terms carefully before using the Site or making a purchase. If you do not agree to these Terms, please refrain from using the Site or purchasing products from Legator. 1. Product Information: a. We strive to provide accurate and up-to-date information about our products on the Site. However, we do not warrant that product descriptions, pricing, availability, or other content on the Site is accurate, complete, reliable, current, or error-free. b. We reserve the right to modify the contents of the Site, including product offerings and prices, at any time without prior notice. 2. Orders and Payments: a. By placing an order through the Site, you represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction. b. All orders are subject to acceptance by Legator. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. c. Payment for orders must be made in full at the time of purchase. We accept various payment methods as indicated on the Site. d. Prices listed on the Site do not include applicable taxes, shipping, or handling charges, which will be added to your order total as applicable. 3. Shipping and Delivery: a. Legator ships products to locations within the United States and internationally, as indicated on the Site. b. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. c. Risk of loss and title for products purchased from Legator pass to you upon delivery of the products to the carrier. 4. Returns and Exchanges: a. Legator offers a return and exchange policy for eligible products, as described in our Return Policy available on the Site. b. To initiate a return or exchange, please contact Legator customer service within the applicable timeframe specified in the Return Policy. 5. Warranty: a. Legator provides warranties for its products as described in the product documentation or warranty information provided with the product. b. Warranty claims are subject to the terms and conditions of the applicable warranty, including limitations and exclusions. 6. Intellectual Property: a. All content on the Site, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Legator or its licensors and is protected by copyright, trademark, and other intellectual property laws. b. You may not reproduce, distribute, modify, display, or otherwise use any content from the Site without the prior written consent of Legator. 7. Limitation of Liability: a. To the fullest extent permitted by applicable law, Legator shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products from Legator. b. In no event shall Legator's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for the products purchased from Legator. 8. Governing Law and Dispute Resolution: a. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. b. Any dispute arising out of or relating to these Terms, the Site, or the purchase of products from Legator shall be resolved exclusively in the state or federal courts located in Los Angeles County, California. 9. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. 10. Changes to Terms: Legator reserves the right to modify these Terms at any time without prior notice. Changes to these Terms will be effective immediately upon posting on the Site. Your continued use of the Site or purchase of products from Legator after any such changes constitutes your acceptance of the revised Terms. If you have any questions or concerns about these Terms, please contact us at Info@legatorguitars.com.
This Privacy Policy describes how Legator Guitars ("Legator," "we," "us," or "our") collects, uses, and shares information about you when you visit our website (the "Site") or interact with us through other channels. By using the Site or providing information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. 1. Information We Collect: a. Information You Provide: We collect personal information that you voluntarily provide to us when you interact with the Site or communicate with us, such as your name, email address, postal address, phone number, and payment information. b. Automatically Collected Information: When you visit the Site, we may automatically collect certain information about your device and usage of the Site, including your IP address, browser type, operating system, pages visited, and referring URL. 2. Use of Information: We may use the information we collect for various purposes, including to: Process and fulfill your orders Communicate with you about products, promotions, and events Provide customer support and respond to inquiries Improve and optimize the Site and our products Detect, prevent, and address technical issues or fraud Comply with legal obligations 3. Sharing of Information: We may share your information with third parties in the following circumstances: With service providers who assist us in operating the Site, processing payments, or fulfilling orders With our affiliates, subsidiaries, or other trusted partners for business purposes In response to a legal request or to comply with applicable laws, regulations, or legal processes To protect the rights, property, or safety of Legator, our customers, or others In connection with a corporate transaction, such as a merger, acquisition, or sale of assets 4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with the Site and to improve your browsing experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Site. 5. Third-Party Links: The Site may contain links to third-party websites or services that are not operated or controlled by Legator. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of such websites. 6. Data Security: We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. 7. Your Choices: You may opt out of receiving promotional communications from us by following the instructions provided in such communications. Please note that even if you opt out, we may still send you non-promotional communications, such as those related to your orders or account. 8. Children's Privacy: The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information. 9. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on the Site. 10. Contact Us: If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Info@legatorguitars.com.
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