Frequently Asked Questions

Q: When can I call Customer Service?
A: Monday - Friday. From 9am to 5pm PST.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express.

Q: What models are available in Left Handed? 
A: Please contact us for more information.

Q: Do you take custom orders? 
A: Our U.S. shop is dedicated to to R&D as well as our Limited Edition 400 Series and is unable to take on custom orders at this time. 

Q: Are you hiring?
A: Send a Cover Letter, Resume and why you want to join the Legator Family to:

Q: How long does shipping take?
A: Please allow 1-2 weeks for shipping and handling. Orders are processed within 48 buisness hours. International orders may take longer.

Q: How will my guitar be packaged?
A: All guitars are shipped in original factory boxes with tools, slip case and neck brace.

Q: Does Legator do repairs? 
A: All Legator Guitars come with a 1 year manufactuers warranty to the original customer
, standard wear and tear repairs are not covered.

Q: Does Legator Guitars ship internationally?
For international orders please send serious inquiries to with requested guitars and shipping addresss.

Q: Why isn't the color I want listed in the "Available Options" menu?
If you are trying to purchase a guitar in the Legator Store and are unable to process a certain color it may be sold out.

Q: Are contests / guitar giveaways available worldwide? 
A: All Legator contests are available worldwide unless otherwise stated, international winners are responsible for shipping costs.